Client profile
The Lagos State Health Management Agency (LASHMA), which administers the ILERA EKO health insurance scheme for Lagos State residents.
Challenge
A public health insurance scheme serving a large, varied enrollee base needs a customer experience that works for people managing their coverage, claims, and provider access day to day — not just a portal for administrators. The existing customer-facing experience needed a rebuild that could carry that load without adding friction for enrollees or the agency's own operations team.
Avant Tech Nigeria response
- ✓Designed and built a mobile app for enrollees to interact with the scheme directly from their phones
- ✓Revamped the underlying customer experience platform rather than patching the existing one, so the interaction model matches how enrollees actually use the scheme
- ✓Worked within a public-sector delivery context — coordinating scope and priorities with the agency while keeping delivery moving
- ✓Built with the same senior, small-team delivery model Avant Tech uses across its custom software work: weekly demos, real users in the loop, no black-box progress updates
Outcome
- ✓LASHMA enrollees now have a dedicated mobile app for interacting with the ILERA EKO scheme
- ✓The customer experience platform underneath it was rebuilt rather than incrementally patched, giving the agency a foundation it can keep building on
- ✓The engagement is a live example of Avant Tech delivering custom software for a public-sector, health-insurance context at Lagos State scale